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My treatment by ambulance crew and A&E staff

Posted By Simon68

"My treatment by ambulance crew and A&E staff"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

I had a one off severe diabetic hypo' leading to a seizure. My wife called 999.

The ambulance crew were here in an excellent (given our rural location) 14 minutes and cared for me until I was fit enough for them to transport me to hospital. I have little recollection, but my wife if full of praise for the two person crew.

At hospital I was immediately admitted to an A&E cubicle, care for, and given a full suite of tests. When they were certain that there was no evidence for any underlying causes, other than diabetes, and that they felt I was well... then I was discharged.

The medical excellence, kindness and care, and professional skill was exemplary.

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Responses

Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 2 weeks ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 10/04/2024 at 11:17
Published on Care Opinion at 11:17

Good morning Simon68,

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you're recovering well!

Kindest regards,

Jamie
Patient Engagement Team
SWAST

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Response from Clinical Project Manager - Emergency Department Wonford, Emergency Department - RD&E, Royal Devon University Healthcare NHS Foundation Trust last week
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 19/04/2024 at 14:29
Published on Care Opinion at 14:34

Dear Simon68,

Thank you for your feedback following recent treatment in the Emergency Department. I am so pleased that your experience was positive and I will pass on your feedback to those who were directly involved in your care. Although at times the Emergency Department can become extremely busy, I am delighted to hear that our team still deliver exceptional care.

Many Thanks

Gavin Best

Clinical Project Manager ED

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