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Care Opinion

Thank you for being helpful

Posted By Quarembroidery

"Thank you for being helpful"

About: Dalriada Urgent Care

(as a service user),

I have asthma and I worked all week while sick with a virus; the last three days, I’ve barely been able to breathe without discomfort much less do anything else - feels like concrete in my lungs. Suspected bacterial pneumonia.

So relieved that the OOH has helped our family again. Thankfully was seen, assessed, and given proper antibiotics so I can go home and rest and get better. Thank you for being helpful, I always get sick on a holiday, some luck I have! 

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Responses

Response from Janet Shields, Complaints Manager, Dalriada Urgent Care ltd 2 weeks ago
Janet Shields
Complaints Manager,
Dalriada Urgent Care ltd

Submitted on 15/04/2024 at 15:11
Published on Care Opinion at 15:11

Thank you so much for expressing thanks and gratitude for the efficient service you received from Dalriada Urgent Care.

It is often negative feedback that organisations such as us receive. Therefore, I am extremely grateful for your correspondence and hope that should you require to use Dalriada Urgent Care in the future you will receive the same quality standard of care that we aim to provide.

Should you wish to contact me directly regarding your experience, you can get in touch by emailing to janet.shields@duc.hscni.net.

I do hope that your condition has now improved and you are making a good recovery.

Regards

Janet

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