"Feedback on Substandard Service"

I am writing to express my extreme dissatisfaction with the level of service provided by Grove Road Practice regarding the recent illness of my 7-year-old child.

On March 22nd, our child fell ill, prompting us to contact Grove Road Practice on March 25th to book an appointment. After enduring nearly 45 minutes on hold, we were informed that a duty doctor would assess our situation over the phone before determining if an appointment was necessary. Despite this assurance, no call was received.

Undeterred, we called again on March 26th and March 27th, enduring similar wait times, only to be met with the same lack of response. This lack of concern for our child's health was distressing and unacceptable.

With our child's condition deteriorating, we sought advice from 111 on March 29th, only to be redirected to a local pharmacy, which in turn referred us back to Grove Road Practice. Ultimately, after escalating our concerns to 111, we were advised to seek emergency care at A&E, where our child was provided with the necessary medication after hours of waiting.

The negligence and apathy displayed by Grove Road Practice staff have resulted in our child suffering unnecessarily for nearly 10 days. It is imperative that Grove Road Practice reevaluates its policies, procedures, and staff training to ensure that basic care for children in need is promptly and effectively provided.

I implore the management of Grove Road Practice to address these shortcomings urgently to prevent other children from experiencing similar ordeals in the future. Our family's experience should serve as a wake-up call for the necessary improvements to be made.