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"Loss of personal care"

About: Blairgowrie Community Hospital / Community Care & Treatment (Minor Injuries)

(as the patient),

This was the second time that I went to the clinic at the cottage hospital rather than the GP surgery and it was a great improvement on the first time.

The main problem last year was that I shared the room with an elderly patient who was deaf and there for some kind of hearing check. There was a curtain but the patient's nurse had to speak loudly which meant they had no privacy and I found it hard to maintain the calm demeanour needed for a BP check.

This year no one shared the room but the nurse said that it is still shared on certain days. I think this is completely unacceptable.

Another change for the worse is that lifestyle questions and discussion are no longer included in the consultation. 

The nurse on this occasion was friendly and efficient but I preferred the previous system where you saw the practice nurse who knew you and was more familiar with your medical history.  

Contact between GPs, practice nurses and patients seems to be diminishing with a loss of personal care and attention we once enjoyed.

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Responses

Response from Jane Maxtone, Senior Charge Nurse, Care and Treatment Service North Locality Perthshire, P&K HSCP last month
Jane Maxtone
Senior Charge Nurse, Care and Treatment Service North Locality Perthshire,
P&K HSCP
Submitted on 04/04/2024 at 12:41
Published on Care Opinion at 14:10


picture of Jane Maxtone

Dear MBRe,

Thank you for your feedback and for raising your concerns regarding your experience at Blairgowrie Community Care and Treatment Service. Please accept our apologies for the inconvenience that this has caused you and we appreciate you taking the time to raise this with us.

The clinic that you attended, the Community Care and Treatment Service, is an evolving service which has been set up in response to the 2018 General Medical Services Contract in Scotland. The Community Care and Treatment Service now delivers several elements of healthcare that were traditionally undertaken by GP Practices, one of these being Chronic Disease Monitoring.

I am sorry to hear you feel there is a loss of personal care and attention, please be reassured that we are working closely with the GP Practices to ensure all test results are fed back to them for assessment and follow up. I am pleased to hear you found the Nurse who saw you friendly and efficient.

We value receiving feedback from our patients and I have passed on your comments to the team and have shared this with my Senior Managers.

We take all concerns brought to our attention very seriously and thoroughly review the issues raised in an effort to improve the experience of our patients.

Jane Maxtone

Senior Charge Nurse

Care and Treatment Service- North Locality

04/04/24

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