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The service was exceptional.

Posted By Martin24

"The service was exceptional."

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1

(as a service user),

I had been suffering from a very painful dental infection and was unable to secure an appointment with my usual dental practice. I called the 111 service and was provided a same evening appointment at Glasgow Dental Hospital.

The service was exceptional. I was seen after completing minor paperwork at the front desk.

The desk team, dental surgeon and nurse were very professional, put me perfectly as ease and undertook immediate treatment to relieve my pain. 

Charge was minimal compared to the service provided.

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Responses

Response from Catherine Shields, Operational Service Manager, Oral Health Directorate, Public Dental Service, NHS Greater Glasgow and Clyde 4 weeks ago
Catherine Shields
Operational Service Manager, Oral Health Directorate, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 03/04/2024 at 17:44
Published on Care Opinion at 17:44

Hi Martin24

I was very sorry to hear about your recent dental infection and the pain you were experiencing and hope that you have fully recovered now.

Thank you very much for taking the time to leave such wonderful and positive feedback for the Out of Hours Dental Team. I was pleased to hear that the team were able to assist with relieving your pain.

I will be sure to pass this onto the team as I know that they will be delighted to hear this feedback.

In relation to your own Dental Practice if you wish to discuss anything further, please do not hesitate to contact Julie Reilly via email julie.reilly@ggc.scot.nhs.uk

Best Wishes

Catherine

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