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"Let down by appointment"

About: University Hospital Monklands / Gynaecology

(as a service user),

I waited over 9 months for my appointment with gynaecology. I was given a likely diagnosis prior to my appointment from my GP. I researched the condition and took action to actively help the condition by making lifestyle changes and trying recommended medications prescribed by my GP.

My hope for the appointment was that the specialist reviewing my case would provide additional support and follow up.

During my short, 10-minute appointment, the doctor failed to take a history of my condition and instead spoke at me. The doctor was very cold, uncaring and unsympathetic to the impact my condition was having on me both physically and mentally.

I was given two very limited treatment options with no real explanation of the aetiology of the condition and signposted back to my GP for my symptom management and support.

I strongly feel that the painful 9-month wait for this appointment was for nothing. I feel that I am left on my own to blindly manage this condition and have truly lost faith in the health service. 

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Responses

Response from Karen Donnelly, Business Support Manager, Surgical & Critical Care / Gynaecology, NHS Lanarkshire 3 weeks ago
Karen Donnelly
Business Support Manager, Surgical & Critical Care / Gynaecology,
NHS Lanarkshire
Submitted on 04/04/2024 at 10:19
Published on Care Opinion at 10:19


Thank you for sharing your story on Care Opinion. I was sorry to read of the negative experience you have had from the gynaecology service.

This is clearly a very distressing situation and in order to fully review your situation and provide comments, I would appreciate if you could contact patient affairs to provide more details so that we can fully explore the concerns that you have raised.

Please can you email PatientAffairs.Monklands@lanarkshire,scot.nhs.uk

Kind regards,

Karen Donnelly

Business Support Manager

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