"What is going on?"

After soeaking to a Doctor, I was sent an online link which I can do nothing with. Why is the surgery peruing this awkward and unhelpful automation. Why does nhs England allow this. I don't know what the link implies and I am saddened at this issue, especialpy as I have an ongoing complaint regarding the noisy onhold music and the impracticability of not being allowed to request a repeat prescription, the same repeat prescription I have had for years. The onpine system does not work for me. I am truly fed up and after they said they could not analyse my copd spiro test, I am shocked to be placed on a waiting list for over 3 months to do the same test. Why are we so reliant on automation when it is not helpful but handy to blame?