"Disappointed & Apalled by Phone Consultation"

Appt time was: 14:20 Hrs; I was called at 15:10 Hrs. (50 mins late).

Listed the following medical issues to a Doctor because they are cause for concern and anxiety; finding blood in my sputum; chest pains reported months ago; Cannot get an appt with the Lung Health Check Centre; A cream was prescribed for a skin disorder which is not working even after two wks of application. Dr. Didn't appear concerned; told me Emp have done their job by providing me with a contact No. for Lung Health Centre. It is niw upto me to arrange that irrespective if I cannot get one. Brill!!! All other problems were 'in hand' and I just have to wait my turn on the NHS for appts and treatment like evrybody else. If I am not happy with waiting, then I should think about going Private. How caring and understanding!? This Dr was not just listening to my concerns; but was patronising to say the least in his responses; talking down to me all the time as though I was at school and needed scolding. He was not in the least interested in what I had to say or request. In fact he told me he will terminate the conversation because tere is nothing he could do to help me. So, I terminated the conversation myself, and save him the pain and trouble. What an apalling practice. Deeply, deeply disappointed and disgusted with the attitude of some of these practioners. You will get better service in the Prison Service.