"Poor practice "

I have been ill for 4 weeks had two phone appointments with the doctor as couldn’t get face to face, they talked over me , wouldn't let me speak, telling me to do stuff for it to improve even though I was telling them I had been doing it for 4 weeks both times they pushed me away and said I do not need anything it is just a cold that has lasted a month , I have been in extreme pain in my ribs for two weeks because of the cough and told them about it they refused me again. Been up a&e and the doctor is disgusted in this practice that I’ve been let to carry on two infections for 4 weeks and now have an inflamed right lung. I am so upset and unhappy that they let this go on.