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Completely Useless

Story from nhs.uk

"Completely Useless"

About: Lloyds Pharmacy Clinical Homecare

Lloyds Pharmacy Clinical Homecare are completely useless, they have not followed up with hospital when my prescription expired, I chased them to do this, they didn't, I chased them again, and again. Eventually I managed to confirm they had a prescription, but they hadn't acted on getting it booked for delivery, now I am left without my medication! I basically have had to do all their work for them and they take the money for zero service. This has happened to me almost every time I have a prescription renewal.

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Responses

Response from Lloyds Pharmacy Clinical Homecare 3 weeks ago
Lloyds Pharmacy Clinical Homecare

Submitted on 02/04/2024 at 15:14
Published on nhs.uk at 15:14

Dear Patient

We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you.

Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you.

Kind regards,

Clinical Governance and Patient Experience Team

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