"Appalling"

Appalling experience from start to finish. Staff and departments do not communicate. We were referred by Deal hospital but the eye clinic claimed to have no knowledge of us. Staff there were rude. We were sent to the urgent treatment centre for triage who sent us to zone D, waited there for 90 minutes and then were sent to the eye clinic who admitted they did have a referral from Deal! In zone D there was a sign on the wall saying it will take three hours to see a GP (would a non-UK resident know what a GP is?) but when I queried this I was told it was out of date! At no stage were we given any indication of how long each stage of the process would take. In between all of this a lot of staff seemed to spend time chatting. The only bright light was a volunteer in the Eye Clinic who tried to help. Four hours from start to finish. Overall, most of the clinical staff are good but they are let down by poor management, poor processes and lack of communication.