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Care Opinion

There were many complications after I had surgery

Posted By Levellers

"There were many complications after I had surgery"

About: Western General Hospital / Edinburgh Breast Unit

(as a service user),

I was in the Western General Hospital for surgery in September 2023. I had a mastectomy, plus removal of Lymph Nodes.

I was very unwell post operation and after a lengthy period of time I discovered that I had caught two nasty infections while in hospital. Although swabs were taken in early October 2023, it was only in December 2023 that I was told about these.

The results of the swabs were not advised to me and I was not treated for the infections, for over two months. I would not want to go near the place in future. There were many complications after I had surgery, haematoma, seroma, wound opened up and the infections.

The whole outfit needs to be improved. It feels to me that NHS Lothian displayed an arrogant contempt towards me as a patient.

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Responses

Response from Claire Palmer, Associate Nurse Director, Western General Hospital, NHS Lothian 4 weeks ago
Claire Palmer
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 02/04/2024 at 10:29
Published on Care Opinion at 10:29

Dear Levellers,

I am sorry to hear of your experience last year and it is certainly not the care we strive to provide. We would be happy to investigate your concerns and are always striving to learn from patient experience and improve.

If you would like to discuss your experience in more detail then please contact the patient experience team at LOTH.Feedback@nhs.scot, or by telephone on 0131 465 5658.

Kind wishes

Claire

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