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Operation cancelled at the 11th hour.

Story from nhs.uk

"Operation cancelled at the 11th hour."

About: Leicester Royal Infirmary

I was due to have an operation a specific day, turned up to the appt, was checked in, and after waiting a period of 7 hours with no food or drink was told that there not enough beds to accommodate and the operation is cancelled.

This is shocking. How our NHS has got to this state is beyond me, especially as we now have the highest tax burden in a cost of living crisis for 70 years.

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Responses

Response from Leicester Royal Infirmary 2 weeks ago
Leicester Royal Infirmary

Submitted on 08/04/2024 at 01:03
Published on nhs.uk at 01:03

Hello

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you.

You can contact PALS using any of the following methods:

Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Email: pals@uhl-tr.nhs.uk

Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk)

Kind regards,

The Communications Team

Leicester’s Hospitals

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