"Rude Reception Staff"

Avoid this practice. Online system was poor to start with, but since they are now updating this currently, you have no choice but to ring up to get an appointment. You ring up for an appointment and ask for a certain GP, only to be met with a very abrupt telephone receptionist, who advises you that you will never get an appointment with this certain GP, as there are over 5000 patients. Explained that I have rang up the last two weeks previous and was told to ring the next week to get booked in with this GP. When I have followed these instructions and rang up at this set time, you get told there are no appointments left, but today just being told I will never get an appointment with this GP is appalling and very poor customer service. I have recently transferred to this surgery as I am new to the area, but already I am seriously thinking about changing surgeries. No receptionist should speak to you in such an awful manner, talking over you. If my younger son of 18 had rang up and been spoken to this, I can imagine this would be very intimidating. Receptionists need further training to speak in a fair and friendly manner.