"auditor experience"

wish to share my experiences and concerns regarding the transition of droylsden road medical practice to the new newton heath health centre. While some aspects of this change have been positive, there have been notable issues that have affected patient care and service delivery.

Firstly, I encountered a significant lapse in communication when a referral for an essential investigation was misplaced, an error for which the practice later apologized and rectified by issuing a new referral. This incident caused me considerable anxiety, as the potential consequences of such an oversight could have been grave had the condition been more serious than it turned out to be.

Additionally, there has been a noticeable reduction in the number of general practitioners (gps) available. Following dr. ali's departure, the practice has not recruited a replacement, relying instead on locum doctors and nurse practitioners to fill the gap. This shift has led to a reliance on nurse practitioners for initial assessments, which in my experience, can result in delayed treatment and prescriptions due to the necessary confirmation from a gp.

I also experienced inefficiencies with the prescription process. After a consultation, I was informed that a prescription would be sent to my pharmacy; however, it was not completed by the end of the day, and one of the prescribed items was missing. This issue was further compounded by the practice's prescription policies, where a pharmacist declined a repeat prescription, resulting in an acute episode that required emergency treatment.

I have utilized the gtd feedback system to communicate these issues to the practice manager, receiving responses that highlight the challenge of catering to the needs of 7,000 patients while still accepting new ones. However, these responses do not address the core issues of reduced gp availability, reliance on less experienced staff for critical health decisions, and inefficient prescription handling.

From discussions with other patients, it's clear that my experiences are not isolated, with many expressing frustration over difficulty accessing gps and concerns about the quality of care. This situation suggests a need for a comprehensive review of the practice's operations, staffing, and patient communication processes to ensure all patients receive timely and effective care.

In summary, while i appreciate the efforts of the practice staff under challenging circumstances, the reduction in gp availability, reliance on nurse practitioners for significant health decisions, and issues with the prescription process are areas that urgently need addressing to improve patient care and trust in the practice.