"Terrible service, very helpful and uncaring…"

I waited 30 minutes for a call back after being referred from 111, then after explaining that i was in severe pain with symptoms of an abscess I was told I should just go to the pharmacy to get some cream. The clinician didn’t take any time to find out about my symptoms, just told me to go to the pharmacy after about 1 minute of speaking to me so I felt like I was being very fobbed off. I became very upset and stated I’ve had an abscess in the past which required emergency surgery and was a hard long recovery so wanted to avoid this as I now have a 2 year old son so can’t be laid up in bed for weeks recovering. The lady then said she was going to cut the call and would call me back when I’d “calmed down”. I ended up going to DVH A&E who were amazing and gave me the treatment I needed very promptly. I won’t bother using the medocc service again as it was an awful experience.