This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Poor service

Story from nhs.uk

"Poor service"

My mum had a fall in her care home they rang 999 for an ambulance and was told there's a 10 hours wait my mum was in pain in her back and left hand side the home rang 4 times for an update date as my mum was starting to hallucinate still waiting 11 hrs later

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from East Midlands Ambulance Service (South Derby) last month
East Midlands Ambulance Service (South Derby)

Submitted on 19/03/2024 at 15:46
Published on nhs.uk at 15:46

Dear Anonymous

Thank you for taking the time to share your experience with us. We are very sorry to hear of this situation and that it was felt our service was not of the level expected.

If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the attending crew and investigate this matter further for you. You may contact them via our website, www.emas.nhs.uk, or via our voicemail line 0333 012 4216 (where we aim to respond to details left within 3 days – please note this is not a “live line”).

Patient Experience Team, East Midlands Ambulance Service

Opinions
Next Response j
Previous Response k