"Worse Experience"

I have had many bad experiences .To give you a specific one last week .I told my keyworker that I was dealing with death of lifelong best friend & also anniversary of Parents passing .All I got was no words except just get on with it & asked questions about alcohol cocaine which I haven’t used for over 30 years..I can not believe that there is no interaction or care just box ticking exercise .If you complain they make life difficult .Ive worked in services have many friends who work in CGL & over services .They agree it has turned into a punitive way of treating people .5 keyworkers only seen 2 for few mins.Hold script so you turn up for appt which is so unprofessional.I do not trust this service as all promises have been broken .I was told that I hadn’t been CGL since August 2023 when in fact I spent 7 appts in December 2023 ..Worker then admitted looking at wrong person on CRIIS ..