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"The staff were just wonderful"

About: Cloughreagh House

(as a staff member posting for a patient/service user),

I have found Cloughreagh Top Class. It has been brilliant, everyone was so helpful to me, and I am so thankful for the care and attention I received here. The staff were just wonderful, I couldn’t expect any more.

The food was top class, better than an hotel, they cater for everyone's likes/dislikes , the portion size was good and the food was piping hot.

My room was ideal, it was a good size for me to get around in my wheelchair and it was kept spotless, cleaned every day and bed changed regularly.

When I first came the physio team attended me on a regular basis and I made slow but steady progress. The team have now fitted out a room as a gym and I think this is a fantastic addition to the facilities at Cloughreagh and it would have been brilliant for me in the early days of my rehab journey. I have heard other residents talking about it and how they are doing their exercises in the gym.

I was in Cloughreagh longer than I first expected as I couldn’t get a Package of Care but I didn’t give up and now I’m going home with Direct Payments and organising my own carers. This is also a great idea and I’m so happy to be getting home.

I will miss everyone in Cloughreagh, it was like a Home from Home and I appreciated the friendliness of the staff and I also met several other residents and made some new friendships. A big thankyou to everyone in Cloughreagh, you are just brilliant.

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Responses

Response from Kate McBeth, Residential Care, Adult Community Services, Southern Health and Social Care Trust 4 weeks ago
Kate McBeth
Residential Care, Adult Community Services,
Southern Health and Social Care Trust
Submitted on 30/03/2024 at 15:15
Published on Care Opinion at 15:15


Thank you so much for sharing your Cloughreagh experience on Care Opinion and for providing feedback on many aspects of the service. We always value feedback about the service, our aim is to ensure positive outcomes for service users, it also enables us to improve the service. As a result of feedback from other Service Users and quality improvement initiatives we worked alongside rehab staff to introduce the therapy gym. The gym is relatively new so we are unable to establish how effective it is as yet, the rehab team will collating data and measuring outcome's for Service Users.

I am delighted that Direct Payments enabled you to return to your own home, unfortunately you had to spend longer in Cloughreagh than you had initially anticipated due to an outstanding Package of Care. Hopefully others will see your story and consider using the Direct Payment option.

On behalf of the Cloughreagh Team I would like to thank you again for your feedback which I will share with the staff team and to wish you continued good health.

We are glad that we played our part of your recovery journey.

Kind Regards

Kate Mc Beth

Manager

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