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Care Opinion

A broken wrist

Posted By Feb 2023

"A broken wrist"

About: Outpatients Services / Fracture Clinic

(as the patient),

My story starts in Feburday 2024 when I had to attend the Fracture Department in the Royal Victoria Hospital, from the moment I arrived in the department I was treated as if I was the only one there, the doctors, nurses and the rest of the staff treated me like I was someone important, and up till my treatment finished in late March.

I feel safe and cared for, I thank them for caring for me during this time.

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Responses

Response from Cecilia Devlin, Outpatients Sister, RVH Main Build Level 2, Fracture Clinic, Belfast Health and Social Care Trust 3 weeks ago
Cecilia Devlin
Outpatients Sister, RVH Main Build Level 2, Fracture Clinic,
Belfast Health and Social Care Trust

Submitted on 15/04/2024 at 11:27
Published on Care Opinion at 11:28

Hi Feb 2023,

Thank you so much for your feedback, it warms the heart to get such an amazing response. We have a wonderful team here in Fracture Clinic Outpatient department that work very hard to ensure all patients journeys flow and they are provided a high quality and standard of care during busy clinic days. I am delighted you felt important, safe and cared for during your visits here in Fracture Clinic. I have provided your feedback and such kind words to staff during daily safety briefings and it has added a spring to their steps...... again thank you so much for the positive words.

Best Wishes

Cecilia Devlin

Outpatient Sister

Fracture Clinic

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