I required radiotherapy due to having been diagnosed with locally advanced prostate cancer. Over thirty seven sessions I’ve experienced the radiotherapy department in many of its aspects.
I can only comment that the staff, from the patient facing reception team to all the radiographers; senior staff, junior staff and students that they made my experience incredibly positive.
Throughout I was treated with courtesy, respect and compassion. That Bob and Jackie knew my name on day 2 is unbelievable given the footfall and that simple detail was such a personal touch that undoubtedly made me feel welcome and being recognised in such a busy department is nothing short of remarkable. I never ever felt that I was a number. 10/10
On my enquiring about information regarding the radiotherapy process I had the lucky experience to meet Kirsty who took the time and care to explain clearly what was happening during the set up process and the treatment. Likewise radiographers were pleased to provide information when I asked. 10/10
Like Kirsty all the radiographers get to know and recognise patients and invariably have a smile, a greeting or a personal question about normal life. This is a fantastic behavioural feature of this department. 10/10
I applaud with heartfelt pleasure: the professionalism; the humanity; the adaptability-when things went wrong; the discretion; the positive atmosphere and the care shown to me making a difficult journey as easy as it could be.
Ninewells Radiotherapy, you are a credit to your professions, to Ninewells hospital, to the NHS. and to yourselves.
Thank you from a very grateful patient.
Ps the parking needs sorted!
"You are a credit to your professions"
About: Oncology / Radiotherapy Oncology Radiotherapy DD1 9SY
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