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"Antrim Area ED"

About: Antrim Area Hospital / Accidents & Emergency Causeway Hospital / Accident & Emergency

(as a parent/guardian),

Extremely disappointed by Antrim ED and Causeway ED. My 18 year old attended both these hospitals in mid March. After being advised to go by the  GP with their symptoms Causeway sent them home with “I think it is…..” Their symptoms worsened the next day so we took them to Antrim hoping to get the help they clearly needed. The triage nurse was extremely rude to them and despite them having a written letter of their symptoms by their aunt who is a GP the nurse told the other nurse not to read to it as it wasn’t on headed paper. The nurse also asked us if Causeway ED was closed that night. The care was clearly not there by the nursing team or indeed the Doctor we saw. We were basically laughed at and told to come back when symptoms got even worse. So disappointed by our NHS. 

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Responses

Response from Assistant Clinical Services Manager, Emergency Department, NHSCT last month
Submitted on 26/03/2024 at 12:14
Published on Care Opinion at 12:42


Hello Gemma J,

I'm disappointed to read about your experience at Antrim Hospital Emergency Department. If you would like to contact me on 028 9442 4000 extn 334090 I would be happy to look into it further.

Regards,

Gerry Gallagher

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Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT last month
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT
Submitted on 26/03/2024 at 13:26
Published on Care Opinion at 13:26


Hi Gemma J

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am sorry to hear your family members experience in Causeway ED did not meet your expectations. If you would like to discuss your concerns further please contact me on my details below.

Yours Sincerely

Victoria McCrory

ACSM CAU ED and MUH MIU

Tel; 028 7032 7032 ext 375921

Email; victoria.mccrory@northerntrust.hscni.net

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