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Call handler was very helpful

Posted By cruxrg37

"Call handler was very helpful"

About: Fraserburgh Hospital / GMed NHS 24 / NHS 24 (111 service)

(as the patient),

Having been suffering with a sinus infection I turned to NHS 24 this morning for advice the call handler was very helpful and made sure she took notes on the full story 15 minutes later I got a call from NHS Grampian GMEDS OOHS Service.

The doctor was very good checked on tests taken at my GP surgery in Banff and explained the results and arranged for a prescription to the pharmacy in Macduff and a follow on call from Macduff medical practice on Monday NHS staff work with the systems they have and this time it was a good experience 

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Responses

Response from Laura Neil, Interim Head of Clinical Governance & Quality Improvement/ Lead AHP, NHS 24 last month
Laura Neil
Interim Head of Clinical Governance & Quality Improvement/ Lead AHP,
NHS 24

Submitted on 27/03/2024 at 08:57
Published on Care Opinion at 09:31

Dear cruxrg37

Thank you for sharing your experience on Care Opinion. I am sorry to learn that you had cause to access our 111 service but am pleased to read that you felt you had such a positive patient journey. I hope you are now recovering well.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Kind regards

Laura

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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