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Fantastic staff

Posted By oscarqf98

"Fantastic staff"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Diabetes care (Ward 10) University Hospital Hairmyres / Emergency Department

(as a relative),

My mum was found non responsive in her bed at home and we had to call an ambulance.

A team of 3 from Dumfries came. Firstly, they were fantastic really helped put me and my family at ease in such a stressful time. They then took my mum to Hairmyres A &E where we met Dr. Cairns who was fantastic and a real credit to the hospital, his bedside manner is brilliant. He took me and my family to a side room to discuss my mums treatment and condition with us, confirming our understanding and offering opportunities to ask questions as he described each issue. In short he was kind, patient and knowledgeable everything you need and want in a doctor.

My mum is now in ward 10 where she has been receiving fantastic care from the ward 10 staff she was having a good laugh with Gillian the other day who was making my mums hospital stay so much nicer. Thank you to all the staff we have encountered so far on this admission. 

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire last month
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 26/03/2024 at 12:40
Published on Care Opinion at 12:40

picture of Lise Axford

Dear oscarqf98

Thank you for taking the time to share such positive feedback following your mum's admission to A&E and ward 10. It must have been a worrying time for yourself, your family and of course your mum. To see that you and your family were put at ease is important feeedback. Dr Cairns will be delighted that you felt he was kind, patient and knowledgeable. Your comments will be shared with both Dr Cairns and Gillian as well as the wider teams.

I see that your mum is now in ward 10 and receiving ongoing care, managing to have a laugh with Gillian. That is indeed lovely to see.

I hope that your mums care journey continues to be positive.

Thank you again for your time.

Kind regards

Lise

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service last month
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 26/03/2024 at 13:15
Published on Care Opinion at 13:15

Dear Oscarqf98

Thank you so much for taking the time to post your Feedback here on CareOpinion.

I am sorry to hear about findng your mum, unresponsive in bed. What a terrible shock you must have had.

I am so glad our crew got to you and your mum and helped to put your mind at ease when you must have been so worried and I am delighted to read you describe our staff as fantastic!

I would really like to pass on your kind words to the crew who attended to your mum. If you would like me to do this for you, please may I ask you email our team at sas.feedback@nhs.scot with your mum's name, address, date and rough time when we attended to her. It would really helpful if you make reference to your CareOpinion username which will allow us to link up with this story

Thank you once again

Best Wishes to you and I hope your mum is on the mend and feeling much better

Lesley

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