"Receptionist"

I called today at after 30mins on hold to only be greeted by the an extremely rude and unhelpful person, she cant assist we must email yet her colleagues also assist. She gave the impression she wishes to do the most minimal work possible. Having also witnessed this whilst in the waiting room I wasn't shocked! 1438 was the time I spoke to this lady. Also the voice message that has been playing for months talks about staff sickness yet this has never been updated.

When I advised maybe teh information on teh phone could advise this rather than sickness she hung up...I mean how unprofessional is this lady! You may receive horrible comments that are undeserved however don't let it detracted from your failure to provide a courteous service as this has to be applied both ways! I write here as I realise no action will be taken by the practise manager but felt it should be seen and maybe added to by others.