"Practice leaves patient waiting for test results"

Had tests done last week for Bower cancer and some other stomach tests. Had a text saying i needed to call to speak to the practice about the results. Called and was told the doctor needed to speak to me and would call this afternoon. No call by 17:30 so called to chase and was told would get a call by 18:30. had no call from the doctor. called today to be told ill have to wait until tomorrow. Explained i have anxiety and my dad has had bowel cancer and grandparents both died of bowel cancer. Told still doesn't change things will have to wait. No Empathy and i am being punished because the Dr did not call me - left waiting with pending results that i have been worried about for over a week and now told to wait longer and given attitude by phone when asking for an appoitment for my results. Absolutely awful way to treat people. Asked to complain to be told why would you want to complain what would you complain about and someone would call me but not today