"Doctors are good but reception are rude "

This doctors seems to have lovely staff however the reception bar one staff member on there have been the worst part about my visit here. The staff are rude, make comments about you to one another while you’re on the phone, don’t read your notes regarding times to contact and preferred contact methods. I am a carer myself and work night shifts and specified this on an online appointment request form, after chasing up the appointment and trying to book one in the meantime (with no luck) I waited out the online form, I had two miss calls on a morning I specifically said not to contact me on, this was written in my notes and also on my online form. I called back the number and realised it was the doctors to my confusion and stated to them when I managed to get through that I had two missed calls and didn’t know why, this was then met with a very brief explanation, chats and comments with the colleagues next to them and followed by a rude comment basically saying I should have picked up if it was needed, I then stated that I work nights to be met with the response of “you should have stayed this in your form”, I explained that I did in both my appointment notes and personal notes on my profile and then they just said “you’ll have to try again we have nothing for you, bye”. I wouldn’t have minded as much because everyone has bad days and such where they forget things despite it being in a basic job description but there wasn’t even an apology and that’s the part that bothered me the most. If there was a simple apology rather than being brushed off and hung up on I would have came away from the conversation more happier than I did.