"confused"

i am in a great deal of turmoil as to know what to do to access the appropriate care i need, i am in heart failure disabled and have just lost my husband infront of my eyes and could not get a appointment until the day of his funeral which is three weeks later. I dont know how this can be classed as acceptable. Im heartbroken and im suffering, when i contacted british heart foundation i was told there should be a care plan in place where i can get in touch with them. I have found the receptionist to be very good at times however i think

there under immense pressure, when ringing we were 16th. Why is the practise taking more patients when the ones there cant access the help they need. There is obviously a big problem and people are suffering it is very sad. My husband was under immense pressure trying to help me and could not get the help he needed. Im just left devastated at what has happened to some of us within the health care system, i dont want to be a burden i worked in the care system for 20 years and unfortunately now find myself needing the help, i dont know what the answer is and i dont like blaming anyone but there is a lack of support for some and as far as i can see a lot of suffering.