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Very impressed by the speed and quality

Posted By alphaxe3745

"Very impressed by the speed and quality"

About: General practices in Lothian

(as a parent/guardian),

My son woke up unwell. I managed to get through to the general practice fairly quickly and was given a telephone appointment where the GP would call me. The receptionist added at the end of the call that if my son became more unwell, to call back urgently, which reassured me. 

The Doc didn't call till about 1230, 4 hours after I initially called, but that was ok. We discussed my son's issues and the GP arranged medication on prescription to be collected in the afternoon. 

We have my son's medication and already he is showing signs of improving, hopefully avoiding going to the hospital. 

Very impressed by the speed and quality of the medical practice. 

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Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian last month
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 27/03/2024 at 13:55
Published on Care Opinion at 13:55

picture of Claire Withnell

Dear alphaxe3745,

Thank you for posting your story regarding your son's care from your medical practice. I'm glad to hear that you were able to discuss his condition with a GP and that the medication was prescribed so quickly. It's nice to hear you have already started seeing an improvement. I hope he continues to get better.

I will make sure your kind words are passed on to the medical practice.

Best wishes,

Claire

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by alphaxe3745 (a parent/guardian)

Thank you. Pathhead medical practice are fantastic!

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