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I was treated with care and kindness

Posted By apusdx69

"I was treated with care and kindness"

About: Royal Cornwall Hospital (Treliske) / Ophthalmology

(as a service user),

I am slow-moving and hard-of-hearing but these factors were no problem as I was treated with care and kindness.

Any questions I had were answered with explanations I understood.

(Having said this I must say I am rather fearful about the procedure)

What could have been better? possibly directions to the clinic if it is on the large site.

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Responses

Response from Kerry Trembath, Senior Staff Nurse, Ophthalmology, Royal Cornwall Hospitals NHS Trust 2 months ago
Kerry Trembath
Senior Staff Nurse, Ophthalmology,
Royal Cornwall Hospitals NHS Trust

Submitted on 25/03/2024 at 15:05
Published on Care Opinion at 15:05

Dear apusdx69,

Thank you for taking the time to leave feedback for the Eye Unit.

I am delighted to hear that you while in the Eye Unit you were treated with care and kindness, and that your questions were answered and explained.

I will pass your suggestion about directions to the clinic to our manager to see if this can be accommodated.

Thanks

Kerry Trembath

Senior Staff Nurse

Ophthalmology

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