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Care Opinion

Chest infection

Posted By Flying finn

"Chest infection"

About: General practices in Fife NHS 24 / NHS 24 (111 service) Victoria Hospital / Out of Hours

(as the patient),

Having had a heavy cold for a week I developed a bad chest infection, this was compounded by the fact that I have Asthma and my breathing especially at night was very difficult. Not able to get a doctors appointment after continuing to try for three days I was advised by my pharmacist to call NHS 24. after 6pm. 

Thank goodness I did. They were excellent every step of the way, that same evening I was seen by an out of hours  Doctor/Consultant at Victoria Hospital. Excellent consultation followed and I was given antibiotics and steroids to get me back on track. I was a bit concerned that I may have been not ill enough to see them, however I was told that was not the case and I had done the correct thing in calling NHS 24. 

Thank you all. 

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Responses

Response from Olivia Robertson, Head of Nursing, Nursing Directorate, Fife Health & Social Care Partnership last month
Olivia Robertson
Head of Nursing, Nursing Directorate,
Fife Health & Social Care Partnership

Submitted on 25/03/2024 at 13:55
Published on Care Opinion at 13:55

picture of Olivia Robertson

Dear Flying finn

Thank you for taking the time to post your feedback on Care Opinion. Its is heartening to hear that your experience as a service user has been positive and the team in Urgent Care Services Fife (Out of Hours) were excellent and made you feel comfortable. I will make sure I share your feed back with them

Wishing you all the best as you continue to recover

Best Wishes

Olivia

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Response from Laura Neil, Interim Head of Clinical Governance & Quality Improvement/ Lead AHP, NHS 24 last month
Laura Neil
Interim Head of Clinical Governance & Quality Improvement/ Lead AHP,
NHS 24

Submitted on 27/03/2024 at 08:55
Published on Care Opinion at 09:31

Dear Flying finn

Thank you for sharing your experience on Care Opinion. I am sorry to learn that you had cause to access our 111 service. However, I am pleased to read that you felt you had such a positive patient journey. I hope you are now recovering well from your chest infection.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Kind regards

Laura

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