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"Same disappointment as always "

About: Royal Blackburn Hospital

Unfortunately, I had to go this hospital many times and every single time when I was leaving I was highly annoyed thinking this place should be shut down long time ago.

I went for my antenatal scan today. 1 of all the lady who was doing a scan was unpleasant and didn’t want to look/speak to me ( I am not British) she was telling everything to my husband who is British.

2 - scan was really painful, even my husband was surprised how much she was pressing the object into my tummy. After scan I felt dizzy and sickly.

3 - lady asked us to go to waiting room and just sit there - she didn’t give us or even offer a scan picture.

4- after 45 min of waiting in reception, they forgot about us. No one else was in there except us. Even receptionists were gone.

This place is an absolute joke . They should go to Burley hospital for training to see how to deal with people.

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Responses

Response from Royal Blackburn Hospital last month
Royal Blackburn Hospital
Submitted on 25/03/2024 at 08:25
Published on nhs.uk at 08:25


Dear Patient

Thank you for taking the time to provide your feedback regarding your recent visit to Royal Blackburn Hospital for your antenatal scan.

I am very sorry to hear of your concerns and I have fed your comments back to the senior staff for the department so they can be shared with the team.

We would welcome the opportunity to investigate the concerns you have raised. If you would like to get in touch with us directly we can arrange for these issues to be looked into.

You can contact the Customer Relations Team by email – complaints@elht.nhs.uk and they can arrange for your concerns to be investigated.

You can also contact the Patient Experience Team – patientexperience@elht.nhs.uk

Many thanks again for taking the time to provide your feedback.

Melissa Almond

Senior Patient Experience Facilitator

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