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"No confidence in them"

About: North East Ambulance Service NHS Foundation Trust

Don't have any confidence in them. They just don't stand up to the standard that they should. For the experience that was recently produced by one of them well what more does the service expect for a review. You don't really expect to be stared at by a employee when they are attending to you and told what to say by them. No complaint about the attending one was made because that is not worth it. You are made to feel worthless in the house you own by someone who stands and speaks to you like you are nothing other than worthless, to be left feeling that way by a person who goes to work is just not nice. You have no say in things that they want answers to. You can't get to explain anything to them because they do belittle you and you just want to curl up and hide away from them. What you can do is what they tell you to say and do even in your own home. They should have written a list of rule's when they arrived at the house and stuck it on the fridge it was that bad. They won't like this review because it's not 5 Star or praise for them, that's correct it's not especially when you are left more distressed by how they were and after the way they went on, answer me one of them said tell me what I want to hear they said I want to hear you say it they said, it was awful and like being bullied by someone at work. Maybe they were having a bad day at the office were they. Belittling a person in their own house. What next not allowing a person to even speak unless they tell you when you can. Intimidating hostile person who attended my home, learn some respect for others and also some manners along the way.

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Responses

Response from North East Ambulance Service NHS Foundation Trust last month
North East Ambulance Service NHS Foundation Trust
Submitted on 25/03/2024 at 10:38
Published on nhs.uk at 10:38


Dear patient,

Thank you for your feedback and I am sorry that you feel you were not treated well by our staff .

There are details on our website on what you can do when you are dissatisfied with our service, which you can access here:

https://www.neas.nhs.uk/your-service/patient-feedback/complaints-compliments-and-comments

kind regards

Susan

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