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Friendly and professional

Posted By Tilly2014

"Friendly and professional"

About: Royal Cornwall Hospital (Treliske) / Gynaecology

(as the patient),

An outpatients procedure for cystoscopic Botox injection.

My appointment was at the RCH Truro. I was taken on time and and settled by a lovely HCA called Chris, she remained with me throughout this procedure.

The whole team - lead by Miss Lone and Jackie - were friendly and professional. They explained everything to me from start to finish.

The procedure took about 10mins and was relatively pain free.

So pleased I went as an outpatient rather than having a general anaesthetic. I was out within an hour.

On a pain scale off 1 -10, 1 being low I would say 1/2 .  

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust last month
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 04/04/2024 at 12:05
Published on Care Opinion at 12:05

Dear Tilly2014

Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here.

I am so pleased to read that your appointment was on time and that you were supported by a lovely HCA throughout your procedure. I am also pleased to read that the rest of the team were so friendly and professional.

It great that your appointment was so quick and that your pain was relatively low.

I am writing to you as a member of the Patient Experience team, but I will pass your kind words over to the Urology team with a special mention to Chris, Miss Lone and Jackie through our Learning From Excellence scheme.

Thank you, again, for sharing your story with us.

Thank you

Megan

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