I am a CKD stage 5 patient. And due to my medical condition I needed to see a doctor many a time but was never granted an appointment. Everytime it was always the case of, "Why do you want sn appointment" and then the same sentence, "we do not have any appointments today, call tomorrow". The thing is that if someone has called today and the appointment is not available, don't you think he should get a priority appt. the next day rather than being in the queue for another hour or so and then being told the same thing. This actually looked like shooing away the patients than to encourage them to come.
Who in their right mind would call the surgery to have a cup of coffee and a gossip with the doctor?
Unfortunately I had to change the surgery and now I am a happy bunny.
People calling the surgery are not seeking fun, they are patients with myriad problems and when they are not helped they are heartbroken.
I'm surprised the surgery is still open.
"Awful Practice"
About: Red Roofs Surgery Red Roofs Surgery Nuneaton CV11 5TW
Posted via nhs.uk
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