"Inadequate "

I have Had a hip problem for 5 months and only received my steroid injection yesterday every time I have requested a appointment I have only had telephone appointments which is totally inadequate and unhelpful as all I have been prescribed is painkillers which is not getting to the root of the problem. Also trying to get a repeat or any kind of medication prescribed takes so long that I run out before they are prescribed which is unacceptable. Having eventually getting my long waited for steroid injection which was very well done by the doctor I feel badly let down by the practice across the whole departments in getting any kind response or getting appointments. Whether it is the norm the surgery was empty when I came yesterday which I found incredible as I have had trouble as said in getting appointments