"Awful advise from both receptionist and triage "

Daughter is 3 months old with conjunctivitis, receptionist referred me to triage self referral page for same day apt. Triage advised that my baby should go to the opticians which I managed to get a same day apt. Opticians reviewed her but due to being under 2 which I mentioned to both receptionist and triage I can only get a prescription from GP. If the staff had just done their job and actually listen to what I was telling them my daughter could have started treatment today instead of waiting another day with a gunky eye that’s just getting worse! And for someone with a 3 month old I am busy every day so not really got time to be palmed off here there and everywhere! Maybe the doctors could take a leaf out of the opticians book as they didn’t have any appointments but still asked for me to come in and get her checked as they didn’t want me to be waiting too long! I think the doctors should learn their own guidelines before sending people off to places where they’re not going to get the help they need.