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"Great Practice ….. But!"

About: Rosebank Health

I have been with this surgery for many years. My experience with them had been good.

I struggle with severe mental health illnesses, and saw a fabulous mhn for many years before he had to leave , I have been seeing another fabulous mhn at the surgery for a few months but heard yesterday that she too is leaving . I do hope they get any mhn at the surgery as they are a asset for both patients and staff they free up appointments with Drs for other patients.

I had a lovely receptionist ring me yesterday to book me In for blood tests and a telephone consultation with a Dr as my mhn appointment was cancelled due to staff sickness .

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Responses

Response from Rosebank Health last month
Rosebank Health
Submitted on 19/03/2024 at 10:38
Published on nhs.uk at 10:38


Dear Patient,

Thank you for taking the time to provide this feedback, it is very much appreciated. At Rosebank health we strive to provide an excellent service for our patients and appreciate how frustrating it can be when health professionals move on.

We are pleased to inform you we have successfully recruited a new Mental Health Nurse, who will be joining the Rosebank Health team in the near future.

Your comments have been shared with the surgery team.

Kind regards,

Kelly Grinter

Assistant Practice Manager

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