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"The staff were fantastic"

About: Royal Infirmary of Edinburgh at Little France / Lothian Birth Centre

(as a service user),

I start contractions at home, called triage at RIE who gave advice and were very patient on the phone as I had contractions whilst speaking to them.

They advised to stay at home longer, called back a few hours later and was offered more advice and reassurance and told to head into triage.

My waters broke at triage reception and I was taken straight to a room in the birth centre. The staff were fantastic as everything happened so fast (baby arrived 30 mins in), they kept calm and supported me through my birth.

I stayed in the room for several hours before being moved to a ward upstairs. Unfortunately due to staff shortage the postnatal room in the birth centre was not open so I was sharing a room with woman who were being induced or experiencing problems with their pregnancy. The midwives at this ward were also very attentive and supportive.

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Responses

Response from Angela Watt, Clinical Midwifery Manager Community Services and Lothian Birth Centre, Birth Centre, NHS Lothian last month
Angela Watt
Clinical Midwifery Manager Community Services and Lothian Birth Centre, Birth Centre,
NHS Lothian
Submitted on 21/03/2024 at 16:01
Published on Care Opinion at 17:00


Dear Ailsa736

Thank you so much for getting in touch with this lovely feedback. I am really happy to hear that you had a good experience at the birth centre. I am sorry to hear that you were not able to have your care in the postnatal bay of the birth centre however it is great to hear of the support you received in the postnatal ward despite some challenges. I wondered if you would be happy to email me with your details so I can check your notes and pass on your feedback to the relevant staff? I hope you are recovering well and enjoying these early days with your baby.

Best wishes

Angela Watt

Clinical Midwifery Manager Community and Lothian Birth Centre

angela.watt5@nhs.scot

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