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Care Opinion

Length of stay in emergency department.

Posted By On behalf of relative

"Length of stay in emergency department."

About: Forth Valley Royal Hospital / Accident & emergency

(as a service user),

24 hours plus in emergency department.

Forth Valley Royal Hospital. 

Not built big enough for the area it covers. 

No beds. 

Waiting for a bed in medical department. 

Feeling very irritable. 

Very little communication on what was happening. 

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Responses

Response from Kirsty Meikle, Lead Nurse, Emergency Department/Minor Injuries Unit, Forth Valley last month
Kirsty Meikle
Lead Nurse, Emergency Department/Minor Injuries Unit,
Forth Valley

Submitted on 29/03/2024 at 15:22
Published on Care Opinion at 15:22

Dear On behalf of relative

Thank you for taking the time to post your feedback of your experience in the Emergency Department.

We are experiencing severe capacity issues across the hospital, and staff are working hard under extremely challenging circumstances. We can only apologise for not meeting your expectations on this occasion, as this is not the level of service we wish to provide.

If you would like to discuss this further please contact me at kirsty.meikle@nhs.scot.

Thank you

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