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I had to ask for pain relief

Posted By Neecie121

"I had to ask for pain relief"

About: Victoria Hospital / Pre-assessment Victoria Hospital / SEAL (Surgical Elective Admission Lounge) Victoria Hospital / Theatres Victoria Hospital / Urology

(as a service user),

I had abdominal surgery and the staff in the pre-assessment and the SEAL unit were very professional and helped me feel at ease.  The Theatre staff were also amazing and kept me calm the whole way through. 

However, I was disappointed when I was taken up to Ward 54.  The staff were extremely busy that evening.  After I had been taken to the ward, a couple of hours later I realised that I felt something lying on my foot and it had a pillow placed over the top of it.  I asked my sister who was visiting if she could remove the pillow to see what it was.  It was my saline drip which should have been rigged up next to me, but had been sitting at my feet for 2 hours.   We called a nurse and they apologised and set it up. I still didn't think it was working correctly and had to ask another nurse to check it, they managed to fix the issue as it hadn't been dripping through.  

 I asked for pain relief when I got back from surgery around 5pm and never received this until the rounds at 10pm. Each time pain relief was offered, I had to ask for more than paracetamol.  When I was discharged, I had to ask for pain relief home with me and dressings for my keyhole wounds, given it was  Friday and I wanted to make sure I was covered for over the weekend. Again it felt like I shouldn't have been asking for this but I clearly needed it.

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Responses

Response from Susan Sung, Senior Charge Nurse, Ward 54 (Urology), NHS Fife last month
Susan Sung
Senior Charge Nurse, Ward 54 (Urology),
NHS Fife

Submitted on 20/03/2024 at 13:30
Published on Care Opinion at 13:30

Dear Neecie121,

My name is Susan and I am the Senior Charge Nurse for Ward 54.

Thank you for taking the time to share yout post on Care Opinion.

Can you please call me on 01592 729854 or alternatively email me with your details so that I can learn more about your recent experience?

My email is susan.sung@nhs.scot

Hope you are recovering well.

Best wishes

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Response from Stephanie Allan, Interim Charge Nurse, Pre-assessment Suite, NHS Fife last month
Stephanie Allan
Interim Charge Nurse, Pre-assessment Suite,
NHS Fife

Submitted on 20/03/2024 at 13:57
Published on Care Opinion at 13:57

Dear Neecie121,

Thank you taking the time to provide feedback on the pre-assessment department. I am pleased to hear that the staff were professional and made you feel at ease. It is very important to us that patients feel that they get the most out of their pre-assessment appointment and feel well informed and relaxed ahead of surgery.

On behalf of the pre-assessment team I wish you well with your recovery.

Steph

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Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife last month
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 27/03/2024 at 12:59
Published on Care Opinion at 12:59

picture of Siobhan Mcilroy

Dear Neecie121

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion.

I am delighted you had a positive experience in our SEAL unit and you found staff professional and helped you feel at ease. However, I am sorry you had a disappointing experience in ward 54.

I have spoke to SCN Susan Sung and she has reassured me that you took the opportunity to discuss your experience further with her which is fantastic and thank you so much for doing that. It gave Susan a chance to apologise to you and to look into your concerns more, see if there is anything that needs to change or identify any learning.

Susan has spoke to her team about your experience and has fed back directly to those involved for their learning and reflection.

Again, thank you for sharing your story, feedback is invaluable to us. I hope you feel reassured that you were heard and sharing your experience has made a difference.

Hope you are recovering well, take care, Siobhan.

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