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Care Opinion

I cannot thank these people enough

Posted By avocetcn35

"I cannot thank these people enough"

About: Royal Hallamshire Hospital / Neurosurgery

(as the patient),

I have been admitted to this ward 5 times now and spent approximately 4 months here in total.

My only bad experience is with some of the senior doctors/surgeons. They do not seem to care at all about the patients needs.

The entire team below them and all the nursing and auxiliary staff have been amazing. Florence, Jincy, David, Wendy and Hayley are some of the best nurses I have ever had care for me and I would like to thank them and the amazing physio ladies, Ruby and Ellie for my recovery.

Doctors Helen, Sarah and Eve made sure that I got the help I needed to recover and be ready to go home.

I cannot thank these people enough for everything they have done for me. Even when I was a nasty, sobbing mess and screaming at them they were calm and helpful. 

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust last month
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 26/03/2024 at 17:33
Published on Care Opinion at 17:33

Thank you for taking the time to share your feedback about your recent experiences of care from our services. We are really pleased to read that you have had a positive experience in general and felt that staff have supported you well in your recovery and provided emotional support too.

We are sorry to hear that you had a poorer experience and felt less well supported by some staff. If you wish to follow anything related to this matter up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.

However, thank you again for the lovely comments and we will ensure that this is passed on to the teams involved in your care.

We would like to take this opportunity to wish you all the best with any ongoing care and treatment.

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