"Lack of compassion from members of staff"

Called 111 as feeling quite unwell due to a heavy cold that was quickly turning into a chest infection.

After being assessed by a callback from 111, I was given an appointment later that day to attend the urgent care at Petersfield Community Hospital. After waiting 1 and a half hours I was eventually seen by a person who felt most uncaring. Commented on how out of breath I was. Told to sit down and they made me feel like they thought I was lying, that I was possibly imagining my symptoms or confusing them with an inflammatory rib condition I have. Several times I had to say I’ve experienced chest infections before and this is definitely turning into one. Proceeded to make me feel like they thought I was lying until they eventually gave me antibiotics.

The person I met felt to me cold and uncaring. I am visiting Hampshire and not registered with a doctor here. The lack of compassion from the members of staff I encountered was deplorable.

There was no water drinking facilities, the coffee machine had no paper cups and the vending machine was broken. The tv was set at such a high volume that other patients where complaining and the waiting area was a mess. My whole experience was disgusting from start to finish.