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Poor Practice

Story from nhs.uk

"Poor Practice"

About: Queen Elizabeth Hospital Birmingham

Just to think it’s an emergency department, I walked into. Nurses and doctors, acted like they didn’t care. I kept on pleading as I was in severe pain. All I was told was I had not stayed past 6 hours which was the waiting time and I saw some doctors gisting and not doing anything until I fortunately found a doctor who happened to not work in the department who had to speak to them of which they finally gave me paracetamol.

They acted as if they don’t care.

I felt like I was going to faint, the pain was unbearable.

I think the staff should do better, empathy and care were lacking in the values of the staff.

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Responses

Response from Queen Elizabeth Hospital Birmingham last month
Queen Elizabeth Hospital Birmingham

Submitted on 21/03/2024 at 10:22
Published on nhs.uk at 10:22

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience of the Emergency Department was not a positive one and it took a non ED doctor to intervene and advocate on your behalf.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

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