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Care Opinion

Everyone in A&E were on their game.

Story from nhs.uk

"Everyone in A&E were on their game."

About: Derriford Hospital

I attended A&E on the 9-3-24. My treatment required me to be in the department for 10.5 hrs, during the course of my treatment I was able to observe how the staff conducted themselves with all the patients, treating everyone equally.

In my case my issues were noted and logged quickly, then moved onto the next stage, and then the next stage until a conclusion was reached, it gave me a understanding, of how the staff are unable to make decisions until the results are received, and then they can make a informed decision. Thanks to everyone involved with my treatment, the Antibiotics seem to be working,

the pain has been greatly reduced.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust last month
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 26/03/2024 at 21:27
Published on Care Opinion at 21:27

picture of Alison Stanton

On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind review dated 15 March 2024.

It is always nice to receive positive feedback from patients.

I will make sure the teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps.

Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges.

Thank you again for taking the time to comment. It is very much appreciated.

I hope you are safe and recovered well.

Jayde Fletcher

Emergency Services Manager

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