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Care Opinion

Knowledge professionalism

Posted By augusthr79

"Knowledge professionalism"

About: Nightingale Hospital Exeter / South West Ambulatory Orthopaedic Centre

(as a service user),

I arrived at the Nightingale feeling quite anxious. Within minutes I was put at ease by the friendliness, knowledge and professionalism of all the staff.

I arrived in the early morning and an hour later I had been seen by nurses, the anaesthetist and the surgeon, and was gowned up and cannulated and ready for anaesthesia. Incredible.

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Responses

Response from Helen Bowmer, Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Helen Bowmer
Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 19/03/2024 at 13:51
Published on Care Opinion at 13:52

picture of Helen Bowmer

Dear augusthr79,

I am Helen, the Admin Services Manager for the Nightingale. Thank you so much for the wonderful feedback. I am so pleased that you had such a professional experience with us at the Nightingale and the staff we are able to put you at ease.

We really pride ourselves on the patient pathway and experience so it is brilliant to hear that you have had a positive experience. I will pass on your feedback to the team so they are aware.

Wishing you a speedy recovery.

Best wishes,

Helen Bowmer

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