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The word I was use to describe this service is perfect acros...

Posted By rcdsal46

"The word I was use to describe this service is perfect across the board"

About: Fife Community Services / Rapid Cancer Diagnostic Service (RCDS)

(as a staff member posting for a patient/service user),

After experiencing some rapid weight loss I made a GP appointment.  My GP was quick to suggest that a referral to the hospital for some tests would be wise.

I was promptly contacted by Mike from the RCDS team and given dates to attend the hospital for various tests. These tests were done between hospitals at Edinburgh and Kirkcaldy. I had a CT scan, MRI, and biopsy.

 All the staff treated me with kindness and understanding during what can be a worrying time. Katie from the RCDS unit gave me my results which were all clear for cancer. This was a great relief.

The word I was use to describe this service is perfect across the board. It was a quick and efficient. 

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Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife last month
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 15/03/2024 at 16:43
Published on Care Opinion at 16:43

Dear rcdsal46

Thank you for taking the time to share your experience of our service. My name is Murdina Macdonald. I am the professional lead for our RCDS nursing team.

It’s commendable that you took proactive steps to address your concerns about rapid weight loss by scheduling a GP appointment. We appreciate your GP’s prompt action in recommending a referral to RCDS for further investigation.

We’re pleased to hear that Mike from our team promptly reached out to you and we understand that undergoing tests at different hospitals can be challenging, and we appreciate your patience and cooperation throughout this process.

It’s reassuring to know that you received compassionate care by all staff involved in your care. We aim always to provide person centred care as we recognise the importance of empathy and understanding during such a potentially worrying time.

We understand how relieving it must have been to receive clear results for cancer from Katie at the RCDS unit and we’re glad that you experienced this relief.

Your description of the service as “perfect across the board” is truly heartening to hear. We strive to provide quick, efficient, and compassionate care to all our patients, and it’s gratifying to know that we met your expectations in this regard.

Thank you for sharing your positive experience with us. Your feedback is invaluable and serves as motivation for us to continue delivering high-quality care to our patients.

Warm Regards

Murdina

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