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My story is about a question I was asked

Posted By Sooz 777

"My story is about a question I was asked"

About: Royal Devon & Exeter Hospital (Wonford) / Urology

(as the patient),

I had excellent care at the RD&E in Exeter hospital on Knapp ward for a long awaited urology operation . The staff are all very polite , kind and reassuring. The ward was immaculately clean with visible cleaning going on.

The reason for my story is that the nurse asked me a question - Do I feel safe is everything alright at home?

I said yes I was and thank you for asking me that , many years ago when I was in hospital after a caesarean section nobody asked me that and I wasn’t okay. I was in a very abusive marriage and needed help but never got it.

I said to the nurse that I was so pleased to hear her ask this question because it would have really helped me many years ago and I hope it reaches people who need help now. 

No one knows what goes on in someone’s life and sometimes the question are you okay can open up so many doors.

Thank you all for the care you give, you are all under so much pressure but continue to smile and give excellent care.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust last month
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 18/03/2024 at 08:58
Published on Care Opinion at 08:58

picture of Lisa Townsend

Dear Sooz 777

Thank you for getting in touch and for your lovely feedback. I am glad that you found the visit helpful and felt reassured by the question that you were asked regarding domestic violence. We hope that by asking this question, it gives people an opportunity to speak out in a secure and safe environment. I am sorry to hear that this was not the case for you in the past.

I have passed your feedback on to the ward managers and matron to share with the team, who I know will appreciate your kind comments and continue to keep up the good work.

Kind regards

Lisa

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