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Handled the situation in a professional and empathetic manne...

Posted By Bogle13

"Handled the situation in a professional and empathetic manner"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as a relative),

I was admitted to rapid assessment unit at QEUH Glasgow. All the staff have been kind and caring, but Chantelle in particular showed excellent skills when my partner was anxious and frustrated at perceived lack of progress in investigations. She remained calm, gave good explanations, offered to obtain more information and handled the situation in a professional and empathetic manner. Well done to her!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 21/03/2024 at 16:02
Published on Care Opinion at 16:02

picture of Kevin Torbet

Dear Bogle13

Thank you for taking the time to leave us your feedback on Care Opinion.

I was very pleased to read your were happy with the care and treatment you received from our staff within the A&E Department of the Queen Elizabeth University Hospital.

It was great to hear how Chantelle in particular helped with your admission and how she provided you with support and guidance in a professional and caring manner.

I have passed on your thanks to Chantelle and the team who have asked me to thank you for your kind words. It really means a lot.

Kind regards

Kevin

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