"Dissapointing"

The reception staff let the practice down. They do not like you to make enquiries, talk over you and are very passive aggressive. I walked in to try and resolve my issues watched the lady before me being treated really well and everything was done to help her. When it came to my turn i was undermined regarding my own health and the receptionist made a patronising comment about i'd have to pay for my own prescription. Which i actually do already. This was definately intended to embarass me. When i called to enquire about a GP call back was further insulted. The behaviour is so abhorant, i believe the receptionists have been doing this for so long they don't know how to improve as they feel overly empowered as the gate keepers of patients health access.